Support

Something not right, or a question? Write to us and a person will answer.

It helps to include your board name, your phone model, and what happened. We'll get back to you as soon as we can.

Restore your purchases

Bought "Lob Without Ads + Every Course" or joined Lob Club, and now on a new phone or after reinstalling?

Make sure the phone is signed in to the Apple Account or Google account you bought with.
In Lob, open Settings from the home screen, then tap Restore purchases.

If you've signed in to a Lob account with your email, signing in on the new phone also brings back your scores and board name. Family members sharing a purchase through Family Sharing can restore the same way.

Your Lob Club membership

Cancel or change plan: on iPhone, in your iPhone's Settings, tap your name, then Subscriptions, then Lob Club. On Android, in the Play Store app, tap your profile picture, then Payments and subscriptions, then Subscriptions, then Lob Club. Or use "Manage membership" in Lob's Settings, which opens the same page.
Cancel at least 24 hours before the free month or the current period ends to avoid the next charge. You keep the Club until the end of what you've paid for.
Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, Google Play from your order history.

The details are in the terms.

Delete your account

To delete your Lob Golf account:

In Lob, open Settings from the home screen.
Tap Delete my account near the bottom, and confirm.

This deletes your account, board name, scores, swings, friends, purchase records and email from our server at once, and asks our analytics services to delete what they hold about you (PostHog clears it within about a week). Crash reports carry no account details and expire after 90 days. It can't be undone. Rounds kept on your phone go when you delete the app.

Deleting your account doesn't cancel a Lob Club membership. Cancel it first, in your iPhone's Settings or the Play Store app (above). If you can't open the app, email us from the address on your account, or with your board name, and we'll delete it for you.

Ads and privacy choices

Turn analytics off: in Lob's Settings, switch Share usage data off.
Tracking (iPhone): your iPhone's Settings, under Privacy & Security, then Tracking.
Ad choices and, in some US states, Do not sell or share my data: Lob's Settings (free players).
No ads at all: "Lob Without Ads + Every Course" or Lob Club.

A score that didn't count?

Only your first round of the day counts on the boards. Later rounds that day are for fun. Our server checks each counted round before it shows. If your first round is missing after a day, write to us with your board name and the date.